Store Policies

SATISFACTION GUARANTEED

We are committed to providing you with an excellent customer experience. We stand behind the merchandise we sell. If you are not satisfied with your purchase or any part of your experience, please let us know. Most merchandise comes with a manufacturer's warranty which takes precedence over any other warranty. If the manufacturer does not provide a warranty or the manufacturer's warranty is less than one year, we provide the original retail purchaser with a one-year limited warranty against manufacturer defects. This warranty is guaranteed provided the products are subject to normal wear and tear, are used for their original purpose and are not modified in any way. For information on specific product warranties, please contact us through our Contact Us page. Natural wood characteristics such as mineral marks, pitch pockets, wood color and grain variations are natural characteristics of wood furniture and are not covered by the terms of this warranty.

Payment terms:

• Viking Trader accepts all major credit cards and cash.
• Personal checks are accepted at the discretion of the manager.
• Except for extended term financing, all orders require a deposit equal to 50% of the Sales Order total at the time of sale.
• The remaining Sales Order balance is due prior to home delivery or upon pickup.
• In any case, the remaining balance is due no later than 2 weeks after all merchandise for delivery has been received in our warehouse.
• Extended term financing may be available through a third-party lending partner. The conditions of such financing are subject to the terms set forth by the lending institution.
• Deposit requirement for extended term financing.
• Special orders, and orders not deliverable within 2 weeks, require a 30% deposit in the form of a credit card, personal check, or cash.
• Orders deliverable within 2 weeks of sale can be financed 100% through our third-party partner.

Order Lead times:

Order lead times discussed in any context are estimates only. These estimates are based on our experience with current shipping times and stated factory production estimates. Factory and/or shipping delays happen. These delays are beyond our control.

Returns & refunds:

Stock merchandise:

A stock item is merchandise that is normally carried as part of our current furniture collection, whether physically in stock or from an incoming stock purchase order. Stock items (excluding mattresses) may be returned for a full refund provided the item is returned in new condition within 15 days of delivery/pickup. Returns after 15 days are not accepted.

Mattresses:

Mattress sales are final and are not returnable

Special Orders:

A special order is merchandise ordered outside of our stock furniture collection. Special order merchandise is non-returnable. Cancellations or changes to special orders are only accepted within 3 business days of placing order. After this period, changes or cancellations are only accepted if the change is confirmed in writing by the factory.

Merchandise sold “As is”:

Floor models and clearance items are sold “as is”. These sales are final and are not returnable. Floor Models are defined as merchandise sold off the floor and at a discount beyond normal sale pricing. Clearance items may include new items that are currently in stock and may also include the display model. Factory warranties may be affected by “as is” sales. Floor models and Clearance items will be marked accordingly on your sales order.

Special services and fabric protection:

No refunds are given on charges for special installations, repair and customization services, or fabric protection applications once these services have been rendered. Full refunds will be given if order cancellation is made prior to these services being rendered.

Delivery/Pick-up charges:

Delivery charges are non-refundable, once service has been rendered. The full round trip shipping costs incurred by Viking Trader will be deducted from the refund of returned items. Keep in mind, the actual cost of delivery can be more than the delivery charge listed on your sales receipt. We will confirm all charges prior to pick-up of returned merchandise. 

Re-Stocking fee:

Any exceptions to store policies must be pre-approved and are subject to a minimum 20% re-stocking fee.

Refund procedures:

Merchandise must be returned and inspected prior to receiving a refund. Except for cash sales, refunds will be made in the same way the original payment was received. Unless there is sufficient cash on hand, cash sales will be refunded by company check. Please allow approx. 2 weeks to process refunds for payments made with a personal check.